At VoIPNETICS, we value the privacy and security of our customers and visitors. This Privacy Policy outlines how we collect, use, share, and protect personal and proprietary information from visitors of our website (https://voipnetics.com) and our customers. It also covers your rights and choices regarding your personal information.

1. Information We Collect

Personally Identifiable Information (PII)

We collect the following types of PII:

• Basic information: Name, address, phone number, email address, and company details.
• Technical data: The number and types of services you use, as well as technical information such as IP addresses and browser data.
• Billing data: Information required for processing payments, including financial profiles, credit card information, and service usage records.

Customer Proprietary Information

Under federal law, VoIPNETICS is required to protect certain proprietary information, such as:

• The type and number of lines you have.
• Class of service (business or residential).
• Call data including where, when, and to whom calls are made, as well as related billing data.

2. How We Use the Information

Use of PII

We use PII for the following purposes:

• To customize and enhance your experience on our website and services.
• To offer, recommend, or provide products and services tailored to your telecommunications needs.
• To respond to inquiries and fulfill customer service requests.
• For billing and collection of payments.

Customer Proprietary Information

VoIPNETICS may use your proprietary information to:

• Offer additional products and services tailored to your needs.
• Share with our affiliates, agents, partners, or related entities for marketing and administrative purposes.

You have the right to restrict the use of this information by notifying us in writing or contacting our customer care at 1-888-604-0432.

3. Information Sharing

Third-Party Service Providers

We may share your PII with third-party vendors (e.g., payment processors, credit agencies) that assist in delivering services. These vendors only have access to the information necessary to perform their functions and are required to maintain the confidentiality of your information.

Affiliated Entities

VoIPNETICS may share customer data with affiliates, partners, or joint ventures for administrative purposes. We do not sell or trade your information with unrelated third parties.

Compliance with Laws

We will disclose PII when required to comply with applicable law, a court order, or a valid request from law enforcement.

4. Your Rights

You have the following rights regarding your personal data:

• Right to access: Request details about the information we hold about you.
• Right to rectification: Correct any inaccurate data.
• Right to erasure: Request the deletion of your PII.
• Right to restrict processing: Limit how we process your information.
• Right to object: Object to certain uses of your data, such as marketing.
• Right to data portability: Receive a copy of your data in a structured, commonly used format.
• Right to withdraw consent: Revoke consent for data processing at any time.

You may exercise these rights by contacting us at info@voipnetics.com.

5. Cookies and Tracking Technologies

We use cookies to:

• Track user preferences and site usage to enhance the experience.
• Enable security features for Authorized Customers.
• Manage and analyze website traffic.

Visitors can opt-out of cookies by adjusting browser settings. However, doing so may limit certain functionalities of our website.

Third-Party Cookies

Some cookies used by our third-party service providers may be stored on your device. These cookies are governed by the privacy policies of the third-party providers.

6. Data Security

We take the security of your data seriously. PII is stored securely and access is restricted to authorized personnel only. Sensitive information (e.g., credit card numbers) is encrypted using industry-standard protocols. However, no security system is entirely foolproof, and we cannot guarantee the absolute security of your data.

7. Children’s Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect information from children. If you believe a child has provided us with PII, please contact us immediately, and we will take steps to delete the data.

8. Changes to this Policy

VoIPNETICS reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and significant updates will be communicated via email or through notices on the website.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us at:

VoIPNETICS Customer Care
Email: info@voipnetics.com
Phone: 1-888-604-0432
Website: https://voipnetics.com

Thank you for trusting VoIPNETICS. We appreciate your business.

Effective Date: 5/1/2024
Last Updated: 9/1/2024