You may cancel your VoIPNETICS Service and/or VFax at any time by providing VoIPNETICS with a notice of your intent to cancel by sending an email to billing@voipnetics.com or calling our Customer Care Department at 1-888-604-0432.

1. Termination (Month-to-Month Agreements). Upon request for termination of service, the termination will be effective on the last day of the first billing period that is at least 30 days after notice of termination is given (not applicable to minimum commitment contracts).
2. Minimum Commitment Contracts. In the event you signed up for a minimum term commitment contract, in addition to any disconnect fee, you will be responsible for all charges for the entirety of the then-current term and authorize VoIPNETICS to bill these fees to your payment method (ACH or credit card).
3. Porting. You may be able to take, or “port,” your current number to another service provider. Once your port is completed through your new service provider, you must email support@voipnetics.com to cancel your VoIPNETICS Service and/or VFax. Until you cancel service with VoIPNETICS, you will remain a VoIPNETICS customer, and you will continue to be responsible for all charges and fees associated with your Service. If you cancel your Service prior to completion of the port, your Service will not work and your number may not be available for porting. Your account must be active and in good standing in order to port out your number.

Last Updated: 9/1/2024